Missing Transactions
What to do when transactions aren't appearing
Transactions not showing up? Here's how to troubleshoot.
Transactions must have "Auto-categorized", "Manually Assigned", or "Split" status to appear in dashboard analytics. "Uncategorized" and "Needs Review" transactions are excluded from analytics until properly categorized.
Recent Transactions Not Appearing
Problem: A transaction from today or yesterday isn't showing.
Solutions:
- Wait a bit: New transactions can take up to 24 hours to appear
- Check connection: Go to Bank Connections and click Refresh to reload your connections
- Bank delay: Your bank may not have posted the transaction yet
Pending transactions at your bank typically don't sync until they're posted (usually 1-2 business days).
Older Transactions Missing
Problem: Transactions from weeks or months ago aren't showing.
Explanation:
- PropFlow imports transaction history from when you connect your account
- Very old transactions (6+ months) may not be available through Plaid
- Some banks limit historical data access
Solutions:
- Check the date range filter on your transactions page
- Ensure the correct account is selected
- Historical data availability depends on your bank
Specific Payout Not Showing
Problem: You received a payout but it's not in PropFlow.
Checklist:
- Is the correct bank account connected?
- Has the transaction posted at your bank (not pending)?
- Is the transaction in the date range you're viewing?
- Have you tried a manual sync?
Transactions Disappeared
Problem: Transactions that were there before are now gone.
Possible causes:
- Applied a filter that excludes them
- Marked as excluded (check excluded transactions)
- Date range changed
- Very rare: Bank recalled the transaction
Solutions:
- Clear all filters
- Check the "Excluded" transactions section
- Expand your date range
- Trigger a manual sync
Wrong Amount Showing
Problem: The transaction amount doesn't match your bank.
Explanation: PropFlow displays amounts exactly as provided by your bank through Plaid. If there's a discrepancy:
- Check if there were fees deducted
- Verify the transaction at your bank
- Contact support if the mismatch persists
Bank Shows Different Transactions
Problem: Your bank shows transactions that PropFlow doesn't.
Common reasons:
- Pending transactions (not yet posted)
- Transactions in accounts that aren't linked
- Very recent transactions (sync delay)
- Transfers between your own accounts (sometimes filtered)