Connection Issues

Having trouble connecting your bank account? Here are solutions to common problems.

Bank Not Found

Problem: Your bank doesn't appear in the search results.

Solutions:

• Search by the bank's full official name
• Try alternative names (e.g., "Bank of America" vs "BofA")
• Check if your bank has separate consumer and business portals
• Some smaller credit unions may not be supported by Plaid

Login Failed

Problem: You entered credentials but the connection failed.

Solutions:

1. Verify your credentials are correct by logging into your bank directly
2. Check if your bank requires additional verification (security questions, 2FA)
3. Ensure you're using the correct username format (some banks use account numbers)
4. Try again in a few minutes - banks occasionally have maintenance windows

Two-Factor Authentication Issues

Problem: 2FA codes aren't working during connection.

Solutions:

• Make sure you're entering the code quickly (they expire fast)
• Check that your phone's time is synced correctly
• Try the SMS option if authenticator app isn't working
• Some banks send 2FA via email - check your inbox

Connection Timeout

Problem: The connection process times out before completing.

Solutions:

• Ensure stable internet connection
• Try a different browser
• Disable VPN if using one
• Try during off-peak hours (evening/weekend connections can be slower)

"Account Already Linked" Error

Problem: You see an error that the account is already connected.

Solutions:

1. Check your existing connections - you may have linked it previously
2. If you need to relink, first remove the existing connection
3. Contact support if you believe this is an error

Bank Requires Re-authentication

Problem: A previously working connection now requires re-authentication (shows "Needs Attention").

Why does this happen?

PropFlow connects to your bank through Plaid, a secure third-party service. Your bank periodically expires the session between itself and Plaid for security reasons — this is normal and expected. When this happens, Plaid can no longer pull new transactions until you re-authenticate.

Common triggers include:

• Password change — You updated your bank password
• Security policy — Your bank expires third-party sessions periodically (every 30-90 days is common)
• 2FA expiration — Your bank requires periodic re-verification
• Bank maintenance — Your bank revoked and reissued third-party access after an update
• Permission revoked — Third-party access was turned off in your bank's settings

What happens while it's disconnected?

Your existing transactions in PropFlow are not affected — they're safely stored. However, new transactions won't sync from this account until the connection is restored. Once you reconnect, any transactions that occurred during the downtime will be imported automatically.

How to fix it

1. Go to Settings > Bank Connections
2. Click the Reconnect button next to the affected account
3. Enter your current bank credentials
4. Complete any 2FA prompts

This usually takes less than a minute. Your transaction history is preserved — reconnecting simply restores the link so new data can flow again.

Check Connection Health

Before troubleshooting further, check the Connection Status page to see if your institution is experiencing known issues. If health or sync rates are degraded for your bank, the issue may resolve on its own.

Still Having Issues?

If none of these solutions work:

1. Note the exact error message
2. Take a screenshot if possible
3. Use the Contact button in the sidebar to reach our support team
4. Or email team@propflowtrading.com with details

Include information about:

• Your bank name
• The exact error message or behavior
• When the issue started
• Steps you've already tried